Every order helps SSAFA, the Armed Forces charity to continue our vital work, providing lifelong support to serving personnel, veterans and their families.
SUPPORTING THE PERSON BEHIND THE UNIFORM, ANY TIME THEY NEED US, FOR LIFE
Frequently Asked Questions
How long will my order take to arrive?
We aim to despatch all orders within 48 hours. This is dependent upon stock availability. We ask that you allow up to 14 days for your order to arrive. You will receive an email when your order is despatched from our warehouse and this will contain details of the delivery method. For personalised cards, please allow 21 days for delivery.
What is the latest date for orders?
To ensure that you receive your cards in time for Christmas we recommend that you place your order before 14th December. The latest order date for personalised cards is 30th November.
How much does postage cost?
The postage cost varies upon the value of your order. Some items may be excluded from the postage cost.
|Order Value||Postage Cost|
|£0.00 - £20.00||£3.75|
|£20.01 - £50.00||£4.75|
Please note that the table above is for orders within the United Kingdom. If you are ordering from outside the UK the postage cost will be calculated using the delivery country and the weight of the order. Unfortunately overseas orders with a weight of over 4kg cannot be placed online.
How can I pay for my order?
When you order online all payments are taken via WorldPay. You can pay using all major credit/debit cards.
Can I return my order?
Please see our Refund Policy.
© SSAFA 2018. Registered charity in England and Wales (210760), Scotland (SCO38056) & the Republic of Ireland (20006082).